FAIS - Long Term Insurance

What is FAIS?
The Financial Advisory & Intermediary Services Act (FAIS) is designed to give the client protection against poor advice and to govern intermediary services i.e. how well we look after the administration or your insurances. In terms of the act, any person or institution selling a financial product or giving you financial advice for a fee or commission, must meet certain requirement in order to deal with you. They must behave honourably, professionally and with due diligence. They must provide you with appropriate advice and are subject to disciplinary procedures if they do not adhere to the FAIS act.

Liberty Life is a public company established in 1957 and a registered long-term insurer in terms of the Long-term Insurance Act. As a licensed Financial Services Provider in terms of the FAIS Act, Liberty Life accepts responsibility for the actions of its representatives acting within their mandates, in the rendering of financial services as defined by FAIS. As full time representatives of Liberty Life, we receive more than 30% of their remuneration, including commission, from Liberty Life. We also certify that we have professional indemnity insurance covering all activities performed in terms of such representation.

Name	Liberty Group Ltd (‘Liberty Life’)
Address	PO Box 10499 Johannesburg 2000
FSP No.	2409
Licence Categories	All classes of long-term insurance policies Pension benefits Retail pension benefits Interests in collective investment schemes Health services benefits
Compliance Queries	Liberty Life Compliance Department Tel (011) 408 3958 or Fax (011) 408 4195
Contact Details	Tel: (011) 408 3911 Fax: (011) 408 4463
	Email: information@liberty.co.za
	Web: www.liberty.co.za

Who do I complain to?In the event that any complaint or dispute with regard to advice given to you or a product sold to you is not resolved to your satisfaction, you may contact the organisations whose details are set out below.Where the complaint relates to a policy of insurance:

The Ombudsman for Long-term Insurance: Judge Nienaber
Postal Address: Private Bag X45 Claremont 7735	Physical Address: Sanclare Building 3rd floor 21 Dreyer Street Claremont Cape Town 7700	Telephone: 021 657 5000/0860 103 236 Email: info@ombud.co.za Website: www.ombud.co.za

Where the complaint relates to advice received:

The FAIS Ombudsman: Charles Pillai
Postal Address: Financial Services Board P O Box 35655 Menlo Park 0012	Physical Address: Celtis House Eastwood Office Park Lynwood Road Pretoria	Telephone: 012 470 9080/012 428 8000 Fax: 012 348 3447 / 012 347 0221 Email: info@faisombud.co.za Website: www.faisombud.co.za

Where the complaint relates to the rules or operation of a retirement fund:

The Pension Funds Adjudicator: Vuyani Ngalwana
Postal Address: P O Box 23005 Claremont 7735	Physical Address: The Oval, Oakdale House 2nd floor Oakdale Road Newlands	Telephone: 021 674 0209 Fax: 021 674 0185 Email: enquiries@pfa.org.za Website: www.psa.org.za

Other matters of importance:Always remember when concluding financial transactions

Where paper forms are required, it is advisable to sign them only once they are fully completed. Feel free to make any notes regarding verbal information, and to ask for written confirmation or copies of documents.
In terms of the Financial Intelligence Centre Act, Liberty Life is obliged to report any suspicious and unusual transactions that may facilitate money laundering.
It is important that you are absolutely sure that the product or transaction meets your needs and that you feel you have all the information you need before making a decision.

Keep all documents handed to you.